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Technology Trainer

Boston, MA 02199

Posted: 02/05/2024 Specialization: Administrative Job Number: 3527 Salary / Pay Rate: $98,000.00

Job Description

Our client is looking for a Technology Trainer for their Boston location. ‎The company is a premier full-service law firm that has earned a solid reputation for complex ‎litigation, regulatory, and transactional work on behalf of clients in important and growing ‎industry sectors around the world. ‎

The Technology Trainer will conduct user computer application training and must have the ability ‎to quickly learn new or ‎upgraded products to train and support users throughout the organization.‎

Duties & Responsibilities:

  • Support all aspects of training for multiple offices, not just the office where this position is ‎physically based

  • Conduct user computer application training (small group or one-on-one using Teams) as part of ‎an ongoing continuing education program

  • Learn and conduct user computer application training for internally developed applications and ‎other purchased applications via various methods (demo, one-on-one, floor support)

  • Develop written training materials, such as quick reference cards and instructor guides

  • Conduct multiple-session computer application training for new hires, following a checklist for ‎one of four different roles. May require working with Office Administrators or position ‎management to customize new-hire training for certain positions

  • Use Camtasia to create brief training videos on a variety of topics/software

  • Work with other members of the Training team to cover training needs across the entire Firm, not ‎just the assigned offices

  • Troubleshoot application issues as needed

Education & Experience:

  • Bachelor’s Degree required

  • Minimum five years working knowledge with extensive end-user training experience in the ‎following: Windows 11, Microsoft Office 365, including Teams

  • Excellent problem-solving, oral and written communication skills

  • Knowledge of legal-specific ‎applications and Word add-ons (Matter-Centric iManage, Intapp Time, Power PDF Plus, ‎Workshare Compare, Innova, DocXtools) is a definite plus

  • Ability to train users and support the use of the above

  • Ability to quickly learn new or upgraded ‎products to train and support users

  • Adherence to all personnel policies and practices‎

  • Safe and successful job performance, including meeting productivity standards‎

  • Punctuality and regular attendance‎
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