RIM Recruitment Professionalshttps://www.rimrp.com/wp-content/uploads/2022/08/rim-200x200-1.pnghttps://www.rimrp.comhttps://www.rimrp.comUSD98000.00YEARtrue
Our client is looking for a Technology Trainer for their Boston location. The company is a premier full-service law firm that has earned a solid reputation for complex litigation, regulatory, and transactional work on behalf of clients in important and growing industry sectors around the world.
The Technology Trainer will conduct user computer application training and must have the ability to quickly learn new or upgraded products to train and support users throughout the organization.
Duties & Responsibilities:
Support all aspects of training for multiple offices, not just the office where this position is physically based
Conduct user computer application training (small group or one-on-one using Teams) as part of an ongoing continuing education program
Learn and conduct user computer application training for internally developed applications and other purchased applications via various methods (demo, one-on-one, floor support)
Develop written training materials, such as quick reference cards and instructor guides
Conduct multiple-session computer application training for new hires, following a checklist for one of four different roles. May require working with Office Administrators or position management to customize new-hire training for certain positions
Use Camtasia to create brief training videos on a variety of topics/software
Work with other members of the Training team to cover training needs across the entire Firm, not just the assigned offices
Troubleshoot application issues as needed
Education & Experience:
Bachelor’s Degree required
Minimum five years working knowledge with extensive end-user training experience in the following: Windows 11, Microsoft Office 365, including Teams
Excellent problem-solving, oral and written communication skills
Knowledge of legal-specific applications and Word add-ons (Matter-Centric iManage, Intapp Time, Power PDF Plus, Workshare Compare, Innova, DocXtools) is a definite plus
Ability to train users and support the use of the above
Ability to quickly learn new or upgraded products to train and support users
Adherence to all personnel policies and practices
Safe and successful job performance, including meeting productivity standards
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