RIM Recruitment Professionalshttps://www.rimrp.com/wp-content/uploads/2022/08/rim-200x200-1.pnghttps://www.rimrp.comhttps://www.rimrp.comUSD75000.00YEARtrue
Job Title: Service Manager- Lubbock, TX
The Service Manager is responsible for overseeing the financial performance, operational goals, and achievement of key metrics for the Service Department. This role involves managing day-to-day operations, adhering to budgets, and maintaining strong relationships with senior management, office staff, Field Service Advisors, technicians, and customers. The Service Manager plays a critical role in resolving customer issues, ensuring efficient problem-solving, and fostering lasting relationships with both internal teams and external clients.
This position requires professionalism, excellent communication skills, attention to detail, a positive attitude, and a strong commitment to outstanding customer service. Key Responsibilities
Service Operations Management: Schedule and supervise daily service operations, monitoring workloads and inner-office responsibilities to maintain efficiency.
Customer Support: Confer with customers to address issues, provide solutions, and oversee equipment repair and maintenance to ensure satisfaction.
Staff Supervision & Development:
Maintain adequate staffing levels to meet operational needs and profitability goals.
Establish mentorship programs for new technicians and provide ongoing support for the team.
Ride along with technicians to identify areas for improvement and provide feedback.
Financial Oversight:
Develop and manage budgets, reviewing expenses to ensure alignment with financial goals.
Review vehicle expenses and recommend replacements when necessary.
Policy & Goal Monitoring: Continuously evaluate departmental objectives and policies to ensure high-quality service and customer satisfaction.
Collaboration:
Work closely with A/R, CSS, sales teams, and the Branch Manager to address billing issues and other departmental needs.
Recommend salary adjustments, evaluate job performance, and discuss potential changes with the Branch Manager.
Special Projects: Lead or participate in other duties or projects as assigned.
5+ years of experience as a hands-on technician in forklifts, heavy equipment, heavy trucks, automotive, or agricultural equipment.
5+ years of experience in a supervisory position preferred.
High School Diploma or GED required.
Clean driving record.
Physical Requirements:
Must be able to lift up to 50 lbs., stoop, squat, sit, and drive as needed.
Comfortable working in a noisy shop environment.
This is an exciting opportunity to lead a dynamic team and contribute to the success of a growing Service Department. If you are a results-driven leader with a passion for customer service and operational excellence, apply today!
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About Lubbock, TX
Ready to embark on an exciting career journey near Lubbock, Texas? Discover the charming blend of big city opportunities and small-town charm that this area offers job seekers. From the vibrant music scene at the Buddy Holly Center to the delicious West Texas barbecue, there's something for everyone here. Explore job opportunities in this thriving region and unlock your potential against the backdrop of the stunning Caprock Canyons State Park or catch a game at the Jones AT&T Stadium, home to the Texas Tech Red Raiders. Join us in this dynamic community where growth and culture converge!
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