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Posted: 11/27/2024 Specialization: Construction Job Number: 4163 Salary / Pay Rate: $120,000.00

Job Description

Job Title: Service Manager - Fort Worth, TX
About the Role
The Service Manager - Fort Worth- will oversee the financial performance and operational goals of the Service Department, ensuring the achievement of desired metrics and customer satisfaction. This role involves managing daily service operations, budgeting, and building strong relationships with senior management, office staff, Field Service Advisors, technicians, and customers. As a key player in customer relations, the Service Manager will provide effective problem-solving and maintain lasting partnerships with both internal and external stakeholders. This position requires professionalism, excellent communication skills, attention to detail, and outstanding customer service.

Key Responsibilities

Service Operations Management: Oversee daily service operations, ensuring efficient scheduling and supervision of staff and resources.
Financial Performance: Develop and monitor budgets to drive financial growth and profitability for the Service Department.
Repair Authorization: Approve customer repairs, including full maintenance agreements.
Workforce Management: Maintain appropriate staffing levels and monitor work-in-process to optimize departmental operations and profitability.
Customer Relations: Address customer issues, provide solutions, and ensure high-quality service to maximize satisfaction.
Policy & Goal Monitoring: Continuously evaluate department goals, objectives, and policies to ensure alignment with organizational standards and customer expectations.
Internal Collaboration: Foster excellent working relationships with internal staff, including A/R, CSS, sales teams, and department managers, to streamline operations and resolve billing issues.
Technician Support: Ride with technicians to identify areas for improvement, establish mentors for new hires, and provide ongoing guidance.
Fleet Management: Monitor vehicle expenses and recommend replacements as necessary.
Additional Duties: Perform other duties or special projects as assigned.

Qualifications
Education & Experience:

5+ years of management experience in the MHE (Material Handling Equipment) industry preferred.
Minimum of 5 years of hands-on experience as a technician in forklifts, heavy equipment, automotive, or agricultural equipment.

Skills & Competencies:

Proven analytical skills with the ability to make sound business decisions.
Excellent verbal and written communication skills, with the ability to present information to executives, employees, clients, and customers effectively.
Strong interpersonal skills to foster collaboration and resolve conflicts.
Proficiency in Microsoft Office Suite.

This is a unique opportunity to lead a high-performing team, drive financial and operational success, and make a significant impact on the Service Department's growth and customer satisfaction. Apply today to join the team!

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About Fort Worth, TX

Ready to embark on an exciting career journey in Fort Worth, Texas? Explore our job listings in this vibrant city known as the 'City of Cowboys and Culture.' Fort Worth offers a perfect blend of rich Western heritage and modern amenities, making it an ideal destination for job seekers looking for growth opportunities and a high quality of life. From the iconic Fort Worth Stockyards to the world-renowned Kimbell Art Museum, there is something to enchant everyone here. Indulge in mouthwatering Tex-Mex cuisine, catch a show at the Bass Performance Hall, support the revered Fort Worth Symphony Orchestra, or cheer on the Dallas Cowboys at AT&T Stadium. Come discover why Fort Worth is the perfect place to take the next step in your career and experience its irresistible charm firsthand.