Our client, a financial services and loan company, is searching for a Repossessions Supervisor for their team in Plano, TX. This is a direct hire opportunity, with benefits, a hybrid model with 3 days from home and an amazing PTO of 45 days.
Position Highlights
Review auction results and decisions made to ensure maximization of KPI.’
Monitor numerous information sources for changes to titling and vehicle repossession laws and implement appropriate business process changes to accommodate.
Works with sales team members to stay informed of market conditions and customer needs.
Responsibility
Personally responsible for the day-to-day operations and overall performance. Perform hiring, training, progressive discipline, and termination activities.
Develop strategic repossessions and remarketing processes and relationships. Interactions may include operational performance reviews, issue resolution, informed of market conditions and customer needs response.
Managing vendor relationships, for example, assignment, storage, transportation, and auction vendors to include validation of services, disputes, and complaints.
Develop solutions: "sells", but also develops strategic solutions, creating true added value. Oversees daily pre-sale reviews and works closely to ensure vehicle attributes are updated to maximize vehicle value and update floors to reflect trending values.
Manage and protect collateral to ensure an efficient and effective process is followed for every vehicle.
Demonstrate knowledge of detailed compliance language regarding repossession strategies and wrongful repossessions.
Review inventory regularly to validate success from auction assignment to time sold.
Ensure the legal sale date has expired, the vehicle has been transported & secured at auction, collaborate with other teams for holds to be removed accordingly, and coordinate with the Titles department to ensure titles are sent to and received by the auctions.
Coordinate and ensure proper documentation for all vehicle redemptions.
Establish timely scheduling of vehicles for sale at the auction, ensuring processes are completed within expected timeframes.
Perform audits before and after sales to validate expenses are proper and approved where needed.
Establish and maintain excellent service to internal and external partners to enhance recoveries and/or improve efficiencies.
Protect the interest of the company by ensuring actions are in compliance with organizational goals, objectives, policies and procedures, and state and federal laws to ensure performance standards are achieved and maintained.
Manage team responsible for closing deals to sell vehicles on time and for the best pricing possible. Responsible for various aspects of their assigned department, including generation and monitoring of reports, letters, evaluation, and scheduling, and conducting required coaching with team members.
Qualifications
Job Knowledge and Skill
Bachelor's degree in business or related field, and 3-5 years of supervisory role preferred, OR proven experience demonstrating:
Ability to review and interpret key performance indicators
Ability to establish and manage operational performance goals
Ability to identify and resolve operational roadblocks
Ability to anticipate short-term and long-term problems and implement solutions
Strong knowledge of compliance guidelines
Ability to influence employee satisfaction
Excellent communication skills, both written and oral
Strong organization and time management skills
Working knowledge and understanding of auto auction operations
General understanding of vehicle repossession and title processing
Proficiency with Microsoft productivity tools (Excel, 365, Word, PowerPoint, Teams, Visio)
Personal attributes: Commitment / Dependability, Even Temperament, Integrity, Attention to Detail, Problem Solving
Talented negotiator and manages to make deals that are not only profitable but a broad experience for both negotiating parties.
Business Acumen - Understands business implications of decisions;Demonstrates knowledge of market and competition.
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About Plano, TX
Looking for exciting job opportunities in the Plano, Texas area? Discover your next career move in this vibrant city nestled in the heart of the Lone Star State. Plano offers a perfect blend of urban conveniences and natural beauty, with a booming economy and a welcoming community. With renowned companies calling Plano home, including Toyota and Liberty Mutual, endless growth opportunities await. Explore the thriving arts scene at the ArtCentre of Plano, catch a live performance at the Courtyard Theater, or indulge in the unique flavors of Tex-Mex cuisine at local eateries. With easy access to parks like Arbor Hills Nature Preserve and exciting attractions like Legacy West, Plano gives you a perfect work-life balance. Join us in Plano and unlock a world of possibilities for your career!
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