Our client provides a multitude of financial services to their national customer base. Headquartered in the Irving/Las Colinas area, they are seeking several Early Stage Collections Representatives to join their growing team. Training will begin on March 4.
RESPONSIBILITIES
The primary responsibilities include collection calls and/or correspondence in a fast-paced, goal-oriented collections department.
Provide customer service regarding collection issues, process customer refunds, process and review account adjustments, and resolve client discrepancies and short payments.
Monitor and maintain assigned accounts- Customer calls, account adjustments, small balance write-offs, customer reconciliations, and processing credit memos.
Accountable for reducing delinquency for assigned accounts.
Perform other assigned tasks and duties necessary to support the Collections Department.
High volume phone calls to assigned delinquent customers
Reconcile customer disputes as they pertain to payment of outstanding balances that are due
Provide excellent & considerate customer service
Meet defined department goals and activity metrics
QUALIFICATIONS
2 years of high-volume customer service in a call center environment.
Collections experience preferred
Ability to learn Billing and Collections procedures, including FDCPA regulations
Strong attention to detail, goal-oriented
Experience with dialer system and manual calls
Commitment to excellent customer service
Excellent written and verbal communication abilities
Ability to prioritize and manage multiple responsibilities
Basic math and computer skills, including ten-key, typing, and navigating between multiple programs
Spanish bilingual is a plus
High School diploma or equivalent
OTHER DETAILS
$17 + monthly commissions after training
Eligible for Bonuses before conversion which increases after conversion plus added company benefits
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About Irving, TX
Discover exciting job opportunities in the vibrant city of Irving, Texas! Known for its diverse community and thriving economy, Irving offers endless possibilities for career growth and development. With its close proximity to Dallas Fort Worth International Airport, major corporations, and charming neighborhoods like Las Colinas, Irving is the perfect place to advance your career. Explore job listings in this bustling city and be part of the dynamic energy that surrounds attractions like the Toyota Music Factory, the Irving Arts Center, and the Mustangs of Las Colinas sculpture. Embrace the blend of Texan hospitality and cosmopolitan flair that makes Irving a truly exceptional place to work and live. Take the next step in your career journey and find your perfect match in Irving, Texas!
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