RIM Recruitment Professionalshttps://www.rimrp.com/wp-content/uploads/2022/08/rim-200x200-1.pnghttps://www.rimrp.comhttps://www.rimrp.comUSD65000YEARtrue
We are seeking an experienced Account Manager to support clients within an Employee Benefits brokerage environment. This role is responsible for managing a book of business, delivering excellent client service, and supporting benefit renewals, enrollments, and ongoing plan administration.
Key Responsibilities
Serve as the primary day-to-day contact for an assigned group of employee benefits clients
Manage client relationships by resolving service issues and escalating concerns when needed
Coordinate renewals, including carrier negotiations, RFPs, plan comparisons, and recommendations
Prepare and deliver client materials such as renewal presentations, benefit guides, and enrollment communications
Lead open enrollment planning and execution, including carrier coordination and employee support
Analyze benefit plans, pricing, and plan design changes to support client decision-making
Collaborate with carriers, internal teams, and third-party vendors to ensure smooth implementation and administration
Support benefit administration, enrollments, and carrier communications
Maintain accurate client records, renewals, and policy updates in CRM systems
Contribute to client satisfaction, retention, and process improvement initiatives
Mentor and support junior team members as needed
Qualifications
2+ years of experience supporting employee benefits clients (medical and/or voluntary benefits)
Active Life, Accident & Health Insurance License (required within 6 months of being hired)
Experience working directly with insurance carriers and employer clients
Strong organizational skills with the ability to manage multiple priorities
Excellent written and verbal communication skills
Proficiency in Microsoft Excel and Office 365
Strong analytical and problem-solving abilities
Preferred Traits
Customer-focused with a consultative mindset
Detail-oriented and proactive
Comfortable working in a fast-paced, collaborative environment
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