Jacksonville,
FL
32256
US
Posted: 03/06/2023
2023-03-06
2023-06-26
Specialization: Other
Job Number: 2594
Salary / Pay Rate: $36,000.00
Job Description
Our client, a growing distribution company in Jacksonville, FL is looking for experienced Help Desk Support professionals to join the team.
Job Summary
The Help Desk Support provides technical support to all levels of staff, including in-house and field customers. Technical
support includes the installation, configuration, and troubleshooting of a variety of applications and operating systems.
This position is the first line of assistance and is instrumental in maintaining business continuity. Candidate will exhibit
excellent problem-solving, communication and interpersonal skills, along with patience, a positive, customer-friendly
attitude and the ability to work in a team environment. Candidate will have a strong technical understanding of the various
desktop and laptop hardware and components, software applications, and network connectivity. Produces service
request/problem incident reports, initiates follow-up to ensure timely disposition and closeout, and tracks all action items
and referrals through resolution. Candidates must have a wide range of skills and knowledge in desktop and laptop
hardware and software as well as networking systems in use at multiple customer locations.
Essential Duties/Accountabilities
Answer incoming customer calls and trouble tickets.
Troubleshoot software and hardware issues in person and via phone.
Install and configure applications and operating system software and upgrades
Train end users in the use of equipment and software.
Fully track and document all calls and requests.
Monitor network and system health.
Communicate project status, deliverables, priorities and contingencies.
Escalate support calls to supervisor as necessary.
Maintain and seek knowledge about current industry-wide support practices and the potential impact on the
support business.
Qualifications
High School or GED required. Degree in Computer Science, MIS or related field preferred.
Minimum 1-2 years related experience required.
Proficient configuring Windows 10 and Windows 11.
Working knowledge with Microsoft Office suites products as well as Anti-virus/spam software.
Troubleshoot laptop, desktops, and printer issues in a LAN/WAN environment.
Desired Skills:
Must have excellent communication skills; written and verbal.
Analytical and problem-solving skills
Organizational and time management skills.
Flexibility and adaptability.
Bilingual (English/Spanish) is a plus.
This position requires evening and weekend hours, with on-call availability.
Licensing and Certifications: none
Additional Skills
Strong interpersonal skills
Excellent customer service mindset with the ability to develop long term relationships
Excellent written and verbal communication skills
Excellent analytical aptitude with a proven ability to analyze/interpret data
Strong and creative problem-solving skills
Ability to work independently and in a team environment
Proactively seeks continuous process and service improvements
Benefits
- Commission Programs
- Incentives & Management Bonus Structure
- Employee Referral Program
- 401K & Employee Stock Purchase Plan
- Medical, Dental, Vision & HSA
- Life Insurance, Disability & Wellness Program
- Paid Time Off
- GED Program
- Tuition reimbursement
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