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IT Help Desk Support

Jacksonville, FL 32256

Posted: 03/06/2023 Specialization: Other Job Number: 2594 Salary / Pay Rate: $36,000.00

Job Description

Our client, a growing distribution company in Jacksonville, FL is looking for experienced Help Desk Support professionals to join the team.

Job Summary

The Help Desk Support provides technical support to all levels of staff, including in-house and field customers. Technical

support includes the installation, configuration, and troubleshooting of a variety of applications and operating systems.

This position is the first line of assistance and is instrumental in maintaining business continuity. Candidate will exhibit

excellent problem-solving, communication and interpersonal skills, along with patience, a positive, customer-friendly

attitude and the ability to work in a team environment. Candidate will have a strong technical understanding of the various

desktop and laptop hardware and components, software applications, and network connectivity. Produces service

request/problem incident reports, initiates follow-up to ensure timely disposition and closeout, and tracks all action items

and referrals through resolution. Candidates must have a wide range of skills and knowledge in desktop and laptop

hardware and software as well as networking systems in use at multiple customer locations.

Essential Duties/Accountabilities

 Answer incoming customer calls and trouble tickets.

 Troubleshoot software and hardware issues in person and via phone.

 Install and configure applications and operating system software and upgrades

 Train end users in the use of equipment and software.

 Fully track and document all calls and requests.

 Monitor network and system health.

 Communicate project status, deliverables, priorities and contingencies.

 Escalate support calls to supervisor as necessary.

 Maintain and seek knowledge about current industry-wide support practices and the potential impact on the

support business.


 High School or GED required. Degree in Computer Science, MIS or related field preferred.

 Minimum 1-2 years related experience required.

 Proficient configuring Windows 10 and Windows 11.

 Working knowledge with Microsoft Office suites products as well as Anti-virus/spam software.

 Troubleshoot laptop, desktops, and printer issues in a LAN/WAN environment.

Desired Skills:

 Must have excellent communication skills; written and verbal.

 Analytical and problem-solving skills

 Organizational and time management skills.

 Flexibility and adaptability.

 Bilingual (English/Spanish) is a plus.

 This position requires evening and weekend hours, with on-call availability.

Licensing and Certifications: none

Additional Skills

 Strong interpersonal skills

 Excellent customer service mindset with the ability to develop long term relationships

 Excellent written and verbal communication skills

 Excellent analytical aptitude with a proven ability to analyze/interpret data

 Strong and creative problem-solving skills

 Ability to work independently and in a team environment

 Proactively seeks continuous process and service improvements

  • Commission Programs
  • Incentives & Management Bonus Structure
  • Employee Referral Program
  • 401K & Employee Stock Purchase Plan
  • Medical, Dental, Vision & HSA
  • Life Insurance, Disability & Wellness Program
  • Paid Time Off
  • GED Program
  • Tuition reimbursement
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