General Manager –eCommerce Fulfillment / 3PL Operations
Connecticut
We are a fast-growing eCommerce fulfillment and third-party logistics (3PL) company seeking an experienced General Manager to lead operations at one of our warehouse facilities. This is a high-impact, hands-on leadership role with full ownership of performance, team, and client experience.
This is not a step-up role. We’re looking for someone who has already led warehouse operations and can bring structure, discipline, and operational excellence from day one.
What You’ll Do
Operations & Execution
•Own day-to-day warehouse operations across receiving, inventory, pick/pack, shipping, and returns
•Ensure accuracy, speed, and cost-efficiency across all workflows
•Maintain readiness for volume spikes, peak seasons, and new client onboarding
•Establish and enforce SOPs, safety standards, and operational discipline
KPI & Performance Management
•Drive key metrics including order accuracy, on-time shipping, labor efficiency, and inventory accuracy
•Build and maintain reporting cadence and hold team accountable to performance targets
•Identify root causes of performance gaps and implement solutions quickly
•Continuously improve throughput, cost per order, and operational reliability
Team Leadership
•Lead, coach, and develop Warehouse Managers, Team Leads, and floor staff
•Hire, onboard, and manage a team of approximately 10–30 employees
•Set clear expectations and build a culture of accountability and continuous improvement
•Address underperformance decisively and build leadership bench strength
Labor & Workforce Planning
•Own staffing model, scheduling, and labor allocation across all departments
•Align labor to volume trends and seasonal demand
•Manage productivity standards and labor cost relative to revenue
•Ensure proper coverage for peak days and weekend operations as needed
Client Experience
•Serve as the primary escalation point for client-related issues
•Communicate proactively around volume changes, delays, and operational risks
•Partner cross-functionally to maintain strong client relationships
•Play a key role in client retention through consistent execution
Financial Ownership
•Own warehouse-level P&L and cost control
•Manage labor spend, overtime, and cost per order
•Identify and implement opportunities to improve profitability
•Support budgeting and forecasting efforts
Process & Systems
•Build, refine, and enforce scalable SOPs across all operations
•Ensure strong inventory control and system integrity
•Oversee cycle counts, discrepancy resolution, and SKU/location accuracy
•Identify automation and process improvement opportunities
Facility & Safety
•Maintain a clean, organized, and safe warehouse environment
•Ensure compliance with safety standards and best practices
•Oversee layout optimization and space utilization
What We’re Looking For
•5+ years of experience in eCommerce fulfillment or 3PL operations
•Prior experience as a General Manager, Operations Manager, or senior warehouse leader
•Strong experience managing labor, KPIs, and P&L
•Experience leading teams of approximately 10–50 employees
•Hands-on operator with a process-driven mindset
•Strong communication skills and ability to manage client relationships
•Comfortable in a fast-paced, high-growth environment
What Makes This Role Different
•Multi-client 3PL environment with higher operational complexity than single-brand warehouses
•Heavy focus on KPIs, labor efficiency, and margin management
•Opportunity to build and scale operational structure, not just maintain it
•Direct impact on both operations and client experience
Schedule & Benefits
•Monday–Friday schedule, with weekend availability as needed
•Full benefits package offered
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