We are currently in search of a highly capable Field Service Technician, ideally proficient in both electrical/electronic and mechanical aspects. We are also willing to train the right candidate with basic knowledge. The ideal candidate should possess the following qualifications:
Proficiency in interpreting electric/electronic ladder diagrams.
Competence in reading mechanical ANSI/ISO prints.
Proficient in PLC/HMI programming.
Willingness to travel, embracing new locations and challenges.
Exceptional customer service, communication, and self-management skills.
At our company, we emphasize the value of training and growth.
Role and Responsibilities:
Engage with customer inquiries over the phone and provide responsive assistance.
Take charge of installations, and tests, and furnish operational guidance to customer technicians/operators.
Utilize diagnostic tools to meticulously identify technical malfunctions and challenges.
Rectify faulty or broken mechanical components and manage the ordering process for necessary replacements.
Act as an advocate for the company's technical services, underscoring their benefits to clients.
Requirements for the Field Service Technician Role:
Independent work capability at customer sites, demonstrating adaptability and self-reliance.
Effective time management for travel and on-site technical service duration.
Flexibility to accommodate varying work schedules and shifts.
Proficiency in diagnosing and resolving issues based on customer-provided technical descriptions.
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