We are currently seeking a skilled Field Service Technician, ideally proficient in both electrical/electronic and mechanical aspects. We offer some on-the-job training as well.
The ideal candidate should possess the following qualifications:
Electrical and Mechanical troubleshooting aptitude.
Proficiency in interpreting electric/electronic ladder diagrams.
Competence in reading mechanical ANSI/ISO prints.
Willingness to travel, embracing new locations and challenges.
Experience with PLC programming.
Exceptional customer service, communication, and self-management skills.
At our company, we emphasize the value of training and growth.
Role and Responsibilities:
Engage with customer inquiries over the phone and provide responsive assistance.
Take charge of installations and tests, and furnish operational guidance to customer technicians/operators.
Utilize diagnostic tools to meticulously identify technical malfunctions and challenges.
Rectify faulty or broken mechanical components and manage the ordering process for necessary replacements.
Act as an advocate for the company's technical services, underscoring their benefits to clients.
Requirements for the Field Service Technician Role:
Independent work capability at customer sites, demonstrating adaptability and self-reliance.
Ability to travel regionally and out of state. Occasional travel may be required to service customers in Canada.
Effective time management for travel and on-site technical service duration.
Flexibility to accommodate varying work schedules and shifts.
Proficiency in diagnosing and resolving issues based on customer-provided technical descriptions.
Proficiency in PLC/HMI programming is preferred. Knowing basics and wanting to learn more? Great!
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