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Commercial HVAC Dispatcher

Little Rock, AR

Posted: 02/03/2025 Specialization: Construction Job Number: 36056 Salary / Pay Rate: 37,000

Job Description


Job Title: Commercial HVAC Service Coordinator

Job Summary: Step into a pivotal role where you’re the heart of our HVAC service operations. As a Commercial HVAC Service Coordinator, you’ll oversee the scheduling, coordination, and dispatching of skilled technicians to commercial job sites. This is an exciting opportunity for someone who thrives on organization, enjoys problem-solving, and is driven by providing top-notch customer service. Your coordination will directly impact the quality and efficiency of our HVAC service delivery, ensuring everything runs smoothly and on schedule.

Key Responsibilities:
  • Service Scheduling & Dispatching: Take charge of coordinating and scheduling HVAC service calls, maintenance, and repairs based on technician availability, customer needs, and urgency. Ensure technicians are dispatched promptly to job sites, keeping operations running efficiently.
  • Customer Communication: Serve as the primary point of contact for clients, confirming appointments, providing timely updates, and addressing any concerns or special requirements. Ensure every client feels heard and valued throughout the process.
  • Job Tracking & Documentation: Maintain accurate and up-to-date records of service requests, technician assignments, and job completion details. Ensure logs reflect materials used, time spent, and service outcomes for seamless reporting and accountability.
  • Technician Coordination: Stay in close communication with HVAC technicians, ensuring they have the information and resources they need to complete each job efficiently. Adjust schedules as necessary to maximize workflow and meet client expectations.
  • Problem Solving & Issue Resolution: Be the go-to person for resolving scheduling conflicts or service issues, handling emergency dispatches and urgent requests with grace and efficiency to ensure client satisfaction.
  • Data Entry & Reporting: Input job details, client information, and technician schedules into management software. Generate reports on service completion, technician performance, and any delays, helping the team stay on track and informed.

Qualifications:
  • Education & Experience: High school diploma required. Some college coursework in business or a related field is preferred. Previous experience in dispatching, customer service, or within the HVAC industry is a plus.
  • Skills & Abilities:
    • Strong organizational skills with the ability to manage multiple tasks at once.
    • Excellent verbal and written communication skills, with a natural ability to connect with clients and team members.
    • A problem-solver who thrives in a fast-paced environment, keeping calm under pressure.
    • Familiarity with HVAC systems is helpful, but not essential.
    • Proficiency in scheduling software and Microsoft Office Suite (Excel, Word, Teams).
    • Quick typing skills (minimum 50 words per minute) and attention to detail.
    • Excellent time management abilities.
  • Physical Requirements: Ability to work in a fast-paced office setting. You’ll spend time sitting, working with a computer and phone, handling multiple tasks simultaneously.

Working Conditions:
  • Full-time position with regular business hours. Flexibility to respond to after-hours emergencies or urgent client needs is expected.
  • Primarily office-based work environment.

Why This Role Matters: As the Commercial HVAC Service Coordinator, your work is integral to ensuring our HVAC services are delivered efficiently and exceed client expectations. You’ll play a key role in shaping the customer experience by coordinating everything behind the scenes—so our technicians can focus on what they do best: providing exceptional service. This is an exciting, fast-paced position that offers variety, problem-solving opportunities, and a chance to make a real impact!

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About Little Rock, AR

Ready to embark on your next career adventure in the vibrant city of Little Rock, Arkansas? Known for its blend of southern charm and modern amenities, this bustling city offers a plethora of job opportunities in diverse industries, from healthcare to technology. Immerse yourself in the rich history of the state capital by exploring the Clinton Presidential Library or catching a show at the Robinson Center. Indulge in the local cuisine with mouthwatering barbecue from Whole Hog Café, and don't forget to cheer on the Arkansas Travelers baseball team at Dickey-Stephens Park. With its picturesque parks like Pinnacle Mountain State Park and the thriving arts scene at the Arkansas Arts Center, Little Rock is more than just a place to work – it's a place to thrive. Check out our job listings today and take your career to new heights in this dynamic city.