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Branch Manager

Milpitas, CA 95035

Posted: 04/10/2023 Specialization: Operations Job Number: 2644 Salary / Pay Rate: $100,000.00

Job Description

Position ID #2644

LOCATION: Milpitas, CA

SALARY: $70-100K depending on experience

About Our Client: Our Client, an international jewelry retailer that engages in the sourcing, designing, wholesaling, and retailing of a variety of gold, platinum and gem-set jewelry products, is looking for a Branch Manager who speaks Mandarin and English. This role is located in the Milpitas area. The ideal candidate will have managerial/ supervisory experience in the jewelry/ luxury goods industry, and demonstrated experience leading and growing a team.


The Branch Manager will perform a number of duties including, but not limited to the following:

  • Oversee the front and back of house operations
  • Oversee commercial practices of the store
  • Train, coach and develop the team to achieve monthly sales targets and KPIs
  • Drive sales through effective merchandising and promotional activity
  • Build strong customer relationships, ensuring a high level of customer satisfaction through excellent service and complaints resolution
  • Maintain visual merchandising standards of store
  • Effectively manage quality issues and order stock in line with sales projection
  • Plan and manage staffing, labor costs, budgeting and forecasting
  • Work closely with District/ Country Manager, other Branch Managers and Sales Managers on sales, training and recruitment
  • Provide feedback to staff about performance and expectations
  • Prepare sales and retail related reports as necessary


The following are the minimum requirements to be considered for this role:

  • 6+ years' solid experience at a managerial/ supervisory level in the jewelry/ luxury goods retail industry
  • Advanced communication and written skills in both English and Chinese
  • Fluency in spoken Mandarin. Some Cantonese would be an asset
  • Strong business sense, analytical thinking skills, ability to multi-task
  • Good leadership and mentoring skills, with a trustworthy and honest personality
  • Ability to coach and motivate a sales team to achieve sales target and have a high sense of ownership
  • Ability to work with POS systems, Microsoft applications and portable devices
  • Willing to work some weekends on a rotational basis
  • $70, 000 - 100, 000 depending on experience
  • Attractive sales incentives with commission/discretionary bonus
  • Staff discount and purchase programs
  • Effective on-the-job training
  • Promotion opportunities and career development
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